FAQ

Those holes are designed to pull oxygen and gas through the burner for use in lighting your grill.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

Check the battery in the igniter.

Make sure the battery is placed properly, securely and make sure the tank is properly connected and the gas is on.

Do you see a spark?

NO

• Make sure the tank is properly connected and the gas is on.
• Make sure your igniter wire is connected at both ends. Push both ends in to make a secure connection. Check igniter wire for tears or frays. If wire is damaged, it needs to be replaced.
• Make sure your electrode is clean and dry. It must be free of rust and grease. If the electrode is dirty, you must clean it. Check the ceramic body of the igniter. If it is cracked, it should be replaced.

YES

• Try to light your grill with a match. If it will not light, refer to “No” answer above. Do a leak test and make sure that every connection on your grill is tight and secure. Check your burner and venturi tubes for spider webs or other debris. If it is dirty, it should be cleaned.
• NOTE: A venturi is located on the bottom side of the burner. It is a cylindrical shape that connects to the back of the control valve (knob).
• Make sure the tank is properly connected and the gas is on.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

1. Make sure your tank’s valve handwheel is in the “OPEN” position.
2. Do you have enough gas in the tank?
3. Perform a leak test
   • Get a squirt bottle (not a spray bottle) and fill it with 1 part liquid soap and 3 parts water.
   • Soak everything from the hand valve (wheel) on the top of the cylinder to the regulator and tank orifice connection, the entire regulator hose, where the regulator hose connects to the grill and the control valves.
   • Turn your tank’s valve handwheel to the “OPEN” position, turn all the grill knobs to “HIGH” and look for air bubbles.
   • If you see any air bubbles, you have a leak. If it is at a connection, retighten. If it is the regulator hose or the control valve, it will need to be replaced. If you do not see any air bubbles, you do not have a leak.
4. Check the protrusion at the end of the regulator hose. Is the brass protrusion at least 1 inch long?
   • No – Contact the manufacturer of your grill for a new regulator hose.
   • Yes –  It is an updated regulator hose.
5. The regulator excess flow device inside the regulator may have been tripped.
   • This excess flow device is designed to protect your appliance from excess pressure.
   • When you move or transport the tank, pressure gets built up in the tank.
   • When you open the tank, the excess pressure is released. This may cause the excess flow device to trip.
   • To reset the regulator disconnect the regulator hose from the tank and wait 15 minutes. This allows time for the built up pressure to dissipate and the ball bearing to reset itself.
   • Reconnect your regulator hose to the tank and try to ignite again.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

The flame on smaller grills should be approximately 1/4″ to 1/2” high.
For further assistance, please call our Customer Care Center at 1.800.762.1142.

You may be out of gas.

• Exchange, refill or replace LP gas tank

Overfilling prevention device may have been activated.

1. Turn grill control knob(s) to “OFF”
2. Wait 30 seconds and light grill
3. If flames are still too low, reset the overfilling prevention device:
   1. Turn control knob(s) “OFF”
   2. Turn LP gas tank valve to “CLOSED”
   3. Disconnect regulator
   4. Turn control knob(s) to “HIGH”
   5. Wait 1 minute
   6. Turn control knob(s) “OFF”
   7. Reconnect regulator and leak check connections, being careful not to fully open valve
   8. Light grill per your owner’s manual.

For further assistance, please call our Customer Care Center at 1.800.762.1142

NO. It is not broken. The brass nut should be 1/4 to 1/2 turn past tight. The regulator was designed to adjust to a 14oz or 16oz canister. Thus, allowing it to move 360°.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

Most propane appliance regulators use a rubber diaphragm to control the amount of fuel allowed to the control valves. In certain situations, it is possible the tanks has been overfilled or it is a hot day, it is possible for this rubber diaphragm to vibrate. As it vibrates, it creates a humming noise. This noise is not a cause for concern and should go away in time.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

Food drippings coming into contact with the hot flames of the burner cause flare-ups. Some flare-up is normal, but excessive flare-ups is most often caused by a build up of grease catching fire. To avoid large flare-ups or possible grease fires, it is best to clean your grill periodically. The heat of the burner will burn off any excess grease on the bottom side. Also, ensure that the bottom of the casting is clean of any grease or cooking debris. It is also recommended that you cut away as much fat from your meats as possible to reduce drippings.

For further assistance, please call our Customer Care Center at 1.800.762.1142

The lighting hook is used to light your burners when the igniter is not working. The tool is designed to be safer than attempting to light your burner with just a match. Simply place a match in the spring coiled end, turn on the burner and light. Be sure to follow your owner’s manual when using the lighting hook.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

NO. Our grills are designed with a heat plate. The heat plate distributes and maintains the heat evenly throughout the surface area of the grill. The use of lava rocks or briquettes would obstruct the designed airflow.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

NO. Do not place grills on or near any combustibles. This is a fire hazard. Our grills are NOT tabletop models. Place grills on the ground only.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

The inside of the lid is not painted. Baked on grease buildup has turned to carbon and is flaking off. Clean thoroughly.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

Make a bowl out of foil and put moistened wood chips inside the foil bowl. Place on top of heat plate. Your grill will naturally become more seasoned every time you use wood chips.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

Cast iron burners will rust. This is a natural oxidation process. Proper maintenance includes regular cleaning of burner orifices (holes). A thin wipe with vegetable oil helps to maintain their integrity. You can also take a wire brush and gently scrubbing the burners will remove the rust.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

The cooking grids are made of stainless steel and are coated with porcelain. Once the porcelain is cracked, the heat expands the crack and causes it to bubble. When it dries, it will begin to flake off. To clean the porcelain cooking grid, you should use a Teflon-safe scouring pad, hot water and a liquid grease fighting detergent.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

This is a natural occurrence. The heat and oxidation turns the stainless steel a rust color. This can be polished with a good stainless steel cleaner.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

1. Turn off the grill per the “Turning Off” section in the owner’s manual.
2. Disconnect the tank, per “Disconnect LP Gas Tank” section in the owner’s manual.
3. Set the tank aside for 15 minutes. Check to see if the tank is empty. If so, replace the tank.
4. After 15 minutes reconnect the tank per “Connect LP Gas Tank” section in the owner’s manual.
5. For stand up grills: When turning the tank back on, only turn the handwheel one complete rotation. DO NOT turn the handwheel all the way until it stops! This causes frost and may also cause the hand wheel to break off.
6. If regulator freezes again, please contact our Customer Care Center at 1.800.762.1142.
7. If tank freezes again, replace the tank.

Note: We recommend you do not use the tank when the temperature is below 50°F
For further assistance, please call our Customer Care Center at 1.800.762.1142.

Propane needs to be at a boiling point to give the best output. At or below 40ºF, propane starts to try to liquefy, which can limit peformance.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

Unless specified, your grill cannot be converted to natural gas. Converting your grill to natural gas can be dangerous and will void your warranty.

The grills that can be converted can only be converted by using approved conversion kits.

If you are not sure if your model can be converted, please call our Customer Care Center at 1.800.762.1142.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

Properly cleaning your grill on a regular basis will help life your grill last longer. For more information, refer to your owner’s manual.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

You can use aluminum foil with your grill.

NEVER cover entire cooking area or bowl with aluminum foil.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

Refer to instructions on the fuel package.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

You can adjust the air intake by adjusting the air vent /damper shutters. When in the open position more oxygen is allowed through and the flame will be hotter. Closing them reduces the oxygen there by reducing the heat.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

There is no exact answer.

For further assistance, please call our Customer Care Center at 1.800.762.1142

NO. We do not recommend reusing charcoal at all.

For further assistance, please call our Customer Care Center at 1.800.762.1142

Unfortunately we cannot provide an exact answer to this question. It depends on the amount of charcoal in the grill and the position of the air dampers/vents.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

Caution
1. All cleaning and maintenance should be done when grill is cool.
2. DO NOT clean any grill part in a self cleaning oven. The extreme heat will damage the finish.

Notices

1. Abrasive cleaners will damage this product.
2. Never use oven cleaner.
3. Do not clean any grill part in a self cleaning oven. The extreme heat will damage the finish.

Cleaning Surfaces

1. Wipe surfaces clean with mild dishwashing detergent or baking soda.
2. For stubborn surfaces use a citrus based degreaser and a nylon scrubbing brush.
3. Rinse clean with water.

For further assistance, please call our Customer Care Center at 1.800.762.1142

“Presoaked” charcoal refers to any charcoal that has been presoaked in an accelerant like flighter fluid, example is Match Light Charcoal.

There are a couple of easy ways to start the coarcoal, in a chimney starter or with helper such as Lokkii® Hot Rods™.

For best results, your charocal grill needs proper airflow. As a general suggestion, we recommend keeping the vents fully open when you are grilling. When you are done cooking simply close the vents and let the coals extinguish.

Remember to carefully spread out the ashes inside the grill to make sure they are fully cool before properly disposing.

NO. This grill is not designed for indoor use. Grease flare-ups could cause a fire and excessive smoke. It was designed for outdoor use only.>

For further assistance, please call our Customer Care Center at 1.800.762.1142.

High – 375°
Medium –275°
Low – 200

For further assistance, please call our Customer Care Center at 1.800.762.1142.

Once the grill reaches the set temp setting the light will go out to indicate it has reached the desired temperature.

For further assistance, please call our Customer Care Center at 1.800.762.1142

Caution
1. All cleaning and maintenance should be done when grill is cool and with the power supply disconnected.
2. DO NOT clean any grill part in a self cleaning oven. The extreme heat will damage the finish.

Notices

1. Abrasive cleaners will damage this product.
2. Do not clean any grill part in a self cleaning oven. The extreme heat will damage the finish.

Cleaning Surfaces

1. Wipe surfaces clean with mild dishwashing detergent or baking soda.
2. For stubborn surfaces use a citrus based degreaser and a nylon scrubbing brush.
3. Rinse clean with water.

Cleaning Heating Element

1. Make sure grill is unplugged from wall outlet and controller is removed.
2. Remove cooking grate.
3. Remove heating element by unscrewing wing nuts and lifting up and out.
4. Clean element with damp cloth. Be careful not to scratch surface. Do not immerse in water.
5. Reinstall heating element securely.
6. Inspect controller and cord for any damage, then reinstall.

For further assistance, please call our Customer Care Center at 1.800.762.1142.

1. Make sure you LP gas tank is properly connected and is at a 45° angle. See manual for proper connection instructions.
2. Check volume of gas in the LP tank. If empty, replace.

For further assistance, please call our Customer Care Center at 1.800.762.1142

1. Make sure you LP gas tank is properly connected and is at a 45° angle. See manual for proper connection instructions.
2. Check volume of gas in the LP tank. If empty, replace.
3. Try lighting the camp stove again. Refer to “Lighting Instructions” section in your owner’s manaul.

For further assistance, please call our Customer Care Center at 1.800.762.1142